You may be able to access a range of tailored support options if you or your business are impacted by a natural disaster, pandemic or other disruptive or unforeseen event.

Updated 14 February 2024:  Commbank has activated Emergency Assistance to assist customers and businesses impacted by the severe weather events in Victoria.

You may be able to access a range of tailored support options if you or your business are impacted by a natural disaster or other unforeseen event.

To discuss your individual circumstances please take a look at our support options and contact us as soon as you are able. You can message us in the CommBank app, call Emergency Assist on 1800 314 695 or visit us in branch where it is safe to do so.

Support for individuals:

• Customised payment arrangements such as the option to defer loan repayments
• Waived fees and charges
• Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval)
• Early access to Term Deposits 
• Emergency accommodation assistance for CommInsure Residential Home Insurance customers whose homes have been damaged by bushfire, flood or storms
• Expedited CommInsure home and contents insurance claims

Support for business customers:

• Deferred business loan repayments for eligible business customers
• Refund of merchant terminal fees for up to 90 days or waiver of merchant terminal non-return fees for eligible business customers
• Specialised tailored support for larger business customers
• Early access to Term Deposits, Cash Deposit, Farm Management Term Deposit and Business Investment accounts 

If you need support, please reach out to us. If you have a Relationship Manager they will be able to discuss the support options available to you, or you can call our dedicated Business Financial Assistance team, available 24/7, on 13 26 07. 

Broker Emergency Assistance Package

Eligible Brokers who have been significantly impacted by the flood emergency in Queensland and New South Wales are encouraged to contact their Relationship Manager to help them understand their options and how to apply for assistance.

CommBank's Emergency Assistance can include:

• Customised payment arrangements for your home loan, credit card, business lending or personal loan
• Waiving fees and charges
• Waiving fees and notice periods for early access to Term Deposits (including Cash Deposit and Farm Management Deposit accounts for eligible^ business customers)
• Emergency accommodation assistance for CommInsure Residential Home Insurance customers whose homes have been damaged by bushfire, flood or storms
• Expedited CommInsure claims for customers claiming on their home and contents insurance
• Deferring business loan repayments for eligible* business customers
• Refund of merchant terminal fees for up to 90 days for eligible^ business customers
• Specialised tailored support for larger business customers

As the advice on this page has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. Terms and conditions are available here and should be considered before making any decision. Fees and charges may apply.

*Customers eligible to apply for a loan repayment deferral include any CommBank business customer who holds a BetterBusiness Loan with less than $10,000,000 of total commercial liabilities with CommBank. Loan repayment deferrals are offered at the final discretion of the bank. These products are only available to approved business customers and for business purposes only. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. Applications for finance are subject to the Bank’s eligibility and suitability criteria and normal credit approval processes. View the current Terms and Conditions for Business Finance and consider them before making any decision about these products. For current interest rates, visit Business banking rates and fees.

^Merchant terminal fee waivers, fee and notice period waivers on Cash Deposit and Farm Management Deposit accounts are available to any CommBank business customer impacted by Covid. This includes impacts to business location, business owners / employees, business suppliers or to the business customers. Assessment is on a case-by-case basis and is at the final discretion of the Bank. 

• Phone: 1800 314 695
• Website: https://www.commbank.com.au/support/messaging.html