Infoxchange have partnered with Telstra to provide a complimentary $160 mobile credit recharge to those who are experiencing or at risk of homelessness, family violence, food insecurity, mental health, disability or impacted by a natural disaster, which can be used over a period of 6 months.

The program is available via Infoxchange’s SHIP, CIMS and SRS case management systems to housing and family or domestic violence service providers, as well as community organisations providing emergency relief to people affected by natural disasters such as the recent bushfires.

How does it work?

The program works by allowing trusted Social Service providers and community organisations to bestow a $160 Telstra Pre-Paid mobile recharge to clients through Infoxchange's case management system.

They provide specific instructions on processing the Top Up when a service provider has opted into the program.

A client can receive a maximum of one $180 recharge per financial year (1 July to 30 June).

Which services are eligible to take part?

To access the Telstra Top Up program, service providers must be current users of Infoxchange's SHIP, CIMS or SRS case management systems to assist people in vulnerable circumstances such as:

• Homelessness
• Natural disaster
• Domestic and family violence
• Mental health
• Food insecurity
• Disability
• Women, Youth and Families
• Refugees
• First Nations communities

Who is eligible?

To be eligible, a client must:

• Have an existing "Telstra Pre-Paid Mobile" (not on a "Telstra Pre-Paid Mobile Casual" plan) service, or 
• Connect a new Telstra Pre-Paid mobile service (Telstra Pre-Paid starter kits are available from $2 online at Telstra.com or in Telstra stores and multiple other retailers such as Woolworths, Coles and Officeworks)
• Not have received a Top Up previously in the financial year.

• Phone: (03) 9418 7400
• Website: https://www.infoxchange.org/au/contact